Lifeline
Lowering the monthly cost of phone or internet service
The ACP and Lifeline Support Centers’ mailing address has changed to P.O. Box 9100 Wilkes-Barre, PA 18773. Any mail sent to the old mailing address will be forwarded for a period of time. Please refer to the ACP Bulletins page and Lifeline Announcements page for more details.
Upcoming Dates
Manage Your Account
Access USAC’s single sign-on dashboard. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal.
Use these links to directly access:
How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
RESOLVED: USAC Systems Experiencing Intermittent Connectivity Issues
Mar 29, 2024
Several USAC systems are experiencing intermittent connectivity issues. Our team is working to resolve the issues. We apologize for the inconvenience.
Read MoreConnectivity Issues in Lifeline and ACP Systems
Mar 29, 2024
USAC is aware that users are experiencing issues performing transactions in Lifeline and Affordable Connectivity Program (ACP) systems, including the...
Read MoreMarch Lifeline Newsletter
Mar 28, 2024
- Adjusted Lifeline Income Qualifications for 2024
- Reverification Group Two Updates
- Lifeline Program Compliance Reminder: Advertise Lifeline
- April Webinar: Navigating...
Connectivity Issues in Lifeline and ACP Systems Resolved
Mar 27, 2024
USAC is aware that users were experiencing issues performing transactions in the Lifeline and Affordable Connectivity Program (ACP) systems, including...
Read MoreConnectivity Issues in Lifeline and ACP Systems
Mar 27, 2024
USAC is aware that users are experiencing intermittent issues performing transactions in Lifeline and Affordable Connectivity Program (ACP) systems, including...
Read More