Copy of ISETS Feedback Survey- Q4 FY24

Thank you for using ISETS! We’d like to ask you about your impressions of our new system to help us better serve you.

Question Title

* 1. How often do you use ISETS?

Several times a day

About once a day

Several times a week

About once a week

Less than once a week

Never

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* 2. Overall, how would you rate ISETS?

Excellent

Very good

Good

Fair

Poor

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* 3. How likely is it that you would recommend ISETS to a friend or colleague?

Not at all likely

Extremely likely

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* 4. How visually appealing is ISETS?

Extremely appealing

Very appealing

Somewhat appealing

Not so appealing

Not at all appealing

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* 5. How easy or difficult was it to find what you were looking for in ISETS?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

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* 6. Thinking about changes to the system that have been made in the last 3 months, how would you rate them?

Not helpful at all

Getting better but still not good

Helpful changes but a lot more need to be made

Helpful changes so far and some minor tweaks should make it great

Very helpful changes, lots of improvement

Not helpful at all

Getting better but still not good

Helpful changes but a lot more need to be made

Helpful changes so far and some minor tweaks should make it great

Very helpful changes, lots of improvement

Other (please specify)

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* 7. Which, if any, of the issues below have you encountered during your experience with ISETS? (Select all that apply.)

The system didn't work as expected

The system was missing features I needed

The system was confusing to use

The system was visually unappealing

The system crashed

I did not experience any problems

Other (please specify)

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* 8. Please describe the issues you encountered in more detail.

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* 9. What improvements would you make to the design of ISETS?

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* 10. How would you rate communication around ISETS so far this year?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Tell why you answered the way you did.

	Disagree	Somewhat disagree	N/A	Somewhat agree	Agree
I find TA calls helpful	I find TA calls helpful Disagree	I find TA calls helpful Somewhat disagree	I find TA calls helpful N/A	I find TA calls helpful Somewhat agree	I find TA calls helpful Agree
I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized	I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized Disagree	I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized Somewhat disagree	I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized N/A	I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized Somewhat agree	I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized Agree
I feel that I understand what changes/enhancements are coming	I feel that I understand what changes/enhancements are coming Disagree	I feel that I understand what changes/enhancements are coming Somewhat disagree	I feel that I understand what changes/enhancements are coming N/A	I feel that I understand what changes/enhancements are coming Somewhat agree	I feel that I understand what changes/enhancements are coming Agree
I feel that I understand which issues are known and what fixes are being worked on	I feel that I understand which issues are known and what fixes are being worked on Disagree	I feel that I understand which issues are known and what fixes are being worked on Somewhat disagree	I feel that I understand which issues are known and what fixes are being worked on N/A	I feel that I understand which issues are known and what fixes are being worked on Somewhat agree	I feel that I understand which issues are known and what fixes are being worked on Agree
I feel confident that if there is something being fixed in ISETS that I will know when it is fixed	I feel confident that if there is something being fixed in ISETS that I will know when it is fixed Disagree	I feel confident that if there is something being fixed in ISETS that I will know when it is fixed Somewhat disagree	I feel confident that if there is something being fixed in ISETS that I will know when it is fixed N/A	I feel confident that if there is something being fixed in ISETS that I will know when it is fixed Somewhat agree	I feel confident that if there is something being fixed in ISETS that I will know when it is fixed Agree
I understand and find updates/release notes helpful	I understand and find updates/release notes helpful Disagree	I understand and find updates/release notes helpful Somewhat disagree	I understand and find updates/release notes helpful N/A	I understand and find updates/release notes helpful Somewhat agree	I understand and find updates/release notes helpful Agree
I understand and find demos of new features or changes helpful	I understand and find demos of new features or changes helpful Disagree	I understand and find demos of new features or changes helpful Somewhat disagree	I understand and find demos of new features or changes helpful N/A	I understand and find demos of new features or changes helpful Somewhat agree	I understand and find demos of new features or changes helpful Agree
I feel like ISETS staff keep me up to date on critical issues	I feel like ISETS staff keep me up to date on critical issues Disagree	I feel like ISETS staff keep me up to date on critical issues Somewhat disagree	I feel like ISETS staff keep me up to date on critical issues N/A	I feel like ISETS staff keep me up to date on critical issues Somewhat agree	I feel like ISETS staff keep me up to date on critical issues Agree
I feel like ISETS staff share an appropriate amount of information	I feel like ISETS staff share an appropriate amount of information Disagree	I feel like ISETS staff share an appropriate amount of information Somewhat disagree	I feel like ISETS staff share an appropriate amount of information N/A	I feel like ISETS staff share an appropriate amount of information Somewhat agree	I feel like ISETS staff share an appropriate amount of information Agree

Disagree

Somewhat disagree

N/A

Somewhat agree

Agree

I find TA calls helpful

I find TA calls helpful Disagree

I find TA calls helpful Somewhat disagree

I find TA calls helpful N/A

I find TA calls helpful Somewhat agree

I find TA calls helpful Agree

I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized

I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized Disagree

I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized Somewhat disagree

I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized N/A

I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized Somewhat agree

I feel free to ask questions in the TA call without fear of feeling ignorant or being criticized Agree

I feel that I understand what changes/enhancements are coming

I feel that I understand what changes/enhancements are coming Disagree

I feel that I understand what changes/enhancements are coming Somewhat disagree

I feel that I understand what changes/enhancements are coming N/A

I feel that I understand what changes/enhancements are coming Somewhat agree

I feel that I understand what changes/enhancements are coming Agree

I feel that I understand which issues are known and what fixes are being worked on

I feel that I understand which issues are known and what fixes are being worked on Disagree

I feel that I understand which issues are known and what fixes are being worked on Somewhat disagree

I feel that I understand which issues are known and what fixes are being worked on N/A

I feel that I understand which issues are known and what fixes are being worked on Somewhat agree

I feel that I understand which issues are known and what fixes are being worked on Agree

I feel confident that if there is something being fixed in ISETS that I will know when it is fixed

I feel confident that if there is something being fixed in ISETS that I will know when it is fixed Disagree

I feel confident that if there is something being fixed in ISETS that I will know when it is fixed Somewhat disagree

I feel confident that if there is something being fixed in ISETS that I will know when it is fixed N/A

I feel confident that if there is something being fixed in ISETS that I will know when it is fixed Somewhat agree

I feel confident that if there is something being fixed in ISETS that I will know when it is fixed Agree

I understand and find updates/release notes helpful

I understand and find updates/release notes helpful Disagree

I understand and find updates/release notes helpful Somewhat disagree

I understand and find updates/release notes helpful N/A

I understand and find updates/release notes helpful Somewhat agree

I understand and find updates/release notes helpful Agree

I understand and find demos of new features or changes helpful

I understand and find demos of new features or changes helpful Disagree

I understand and find demos of new features or changes helpful Somewhat disagree

I understand and find demos of new features or changes helpful N/A

I understand and find demos of new features or changes helpful Somewhat agree

I understand and find demos of new features or changes helpful Agree

I feel like ISETS staff keep me up to date on critical issues

I feel like ISETS staff keep me up to date on critical issues Disagree

I feel like ISETS staff keep me up to date on critical issues Somewhat disagree

I feel like ISETS staff keep me up to date on critical issues N/A

I feel like ISETS staff keep me up to date on critical issues Somewhat agree

I feel like ISETS staff keep me up to date on critical issues Agree

I feel like ISETS staff share an appropriate amount of information

I feel like ISETS staff share an appropriate amount of information Disagree

I feel like ISETS staff share an appropriate amount of information Somewhat disagree

I feel like ISETS staff share an appropriate amount of information N/A

I feel like ISETS staff share an appropriate amount of information Somewhat agree

I feel like ISETS staff share an appropriate amount of information Agree

Copy of ISETS Feedback Survey- Q4 FY24

Question Title

* 1. How often do you use ISETS?

Question Title

* 2. Overall, how would you rate ISETS?

Question Title

* 3. How likely is it that you would recommend ISETS to a friend or colleague?

Question Title

* 4. How visually appealing is ISETS?

Question Title

* 5. How easy or difficult was it to find what you were looking for in ISETS?

Question Title

* 6. Thinking about changes to the system that have been made in the last 3 months, how would you rate them?

Question Title

* 7. Which, if any, of the issues below have you encountered during your experience with ISETS? (Select all that apply.)

Question Title

* 8. Please describe the issues you encountered in more detail.

Question Title

* 9. What improvements would you make to the design of ISETS?

Question Title

* 10. How would you rate communication around ISETS so far this year?

Question Title

* 11. Regarding communication about changes and fixes to ISETS:

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* 12. How can we improve communications related to ISETS?