Enterprise Support Services

Get expert support for NVIDIA solutions.

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NVIDIA Enterprise Support

NVIDIA’s accelerated computing, visualization, and networking solutions are boosting the speed of business outcomes. Our experts are here for you at every step in this fast-paced journey. With enterprise support tiers and value-added services, you’ll find the ideal expertise and proven methodologies when and where you need them.

  • Minimize system downtime with fast and proactive support.
  • Get proven, reliable support from NVIDIA experts.
  • Track support requests on the NVIDIA Enterprise Support Portal.

Enterprise Support and Services User Guide

This guide provides valuable information for using NVIDIA Enterprise Support and services for both potential and existing customers.

Get the Service User Guide

Enterprise Services Datasheet

Accelerate your NVIDIA solutions with help from the experts.

The responsiveness of the NVIDIA AI experts who are technical resources in getting our codes running efficiently on their platform was key. Instead of going to forums, we got answers about our infrastructure and tooling in real time.  

— Chris James Langmead, Director of Digital Biologics Discovery, Amgen

Working with NVIDIA AI experts has helped us resolve performance issues and optimize the setup of the inference pipelines and software stack. This collaboration really helped us improve our utilization of our AI infrastructure.

— Vibhor Aggarwal, Manager of HPC, Shell

With DGX Cloud, our team gets access to a powerful AI developer infrastructure providing a 24/7 on-demand, dedicated development cloud, with a great support team behind it.

— Reza Horrieh, Senior Manager of AI Infrastructure and Security, AI Enablement, CCC

Contact Enterprise Support

Create a Case Online

For faster support responses, customers with logins can submit a support request through the Enterprise Support Portal. 

For customers who don't have an active support entitlement, evaluation licenses, Proof of Concept (POC), and other questions can submit a request through the Ask a Question support form.

All users can check the product warranty on the Warranty Check form.

Log in and Create a Case in the Enterprise Support Portal
Create a Case Without a Login
Check Your Product Warranty

Contact us by Phone

Talk to an enterprise support specialist live.

  • United States: +1 408-486-2500; +1 (800) 421-5048 (toll-free)
  • Australia: +61 280989194; +61 1800291070 (toll-free)
  • Canada: +1 (800) 421-5048 (US toll-free)
  • China: 4006612047 (toll-free)
  • France: +33 186990248; +33 805542735 (toll-free)
  • Germany: +49 69153253964; +49 08007246641 (toll-free)
  • India: +0008004402283 (toll-free)
  • Japan: 0120-706-170 9 a.m.–6 p.m. JST (toll-free)
  • Slovakia: +82 220235792; +82 0807910883 (toll-free)
  • South Korea: 080 791 0883 (toll-free)
  • Taiwan: +886 226563206; +886 800868923 (toll-free)
  • United Kingdom: +44 2039013062; +44 8000286417 (toll-free)


For GeForce, GeForce NOW™, and SHIELD™,  contact Consumer Support.

Explore Enterprise Services for NVIDIA Products

NVIDIA DGX Platform

Enterprise support for DGX Platforms, including NVIDIA DGX A100, DGX H100, DGX BasePOD, and DGX SuperPOD.

Explore DGX Services

NVIDIA DGX Cloud

Enterprise support and access to NVIDIA AI expertise to accelerate onboarding and maximize performance are included in DGX Cloud.

Discover DGX Cloud Services

NVIDIA AI Enterprise

Enterprise support for frameworks, pretrained models, and tools included in NVIDIA AI Enterprise.

View Enterprise Services

NVIDIA Omniverse

Enterprise support and access to comprehensive software patches, updates, and upgrades for NVIDIA Omniverse.

See Omniverse Services

NVIDIA Omniverse Cloud

Enterprise support, a Technical Account Manager, and more included in Omniverse Cloud.

Check out Omniverse Cloud Services

NVIDIA Virtual GPU

Enterprise support with access to software patches, updates, and upgrades.

Get More vGPU Services Information

NVIDIA HPC Compiler

Enterprise support for NVIDIA HPC Compilers within the HPC SDK.

See Available Support

NVIDIA Fleet Command

Enterprise support for NVIDIA Fleet Command.

View Enterprise Support Details

NVIDIA Networking—InfiniBand

Enterprise support for NVIDIA Quantum Switches and gateways.

View InfiniBand Services

NVIDIA Networking—Ethernet

Enterprise support for NVIDIA Spectrum Switches and more.

Explore Ethernet Service Options

NVIDIA Networking—Software, and DPUs

Enterprise support for these solutions, and more.

See Networking Services

Going Beyond With Value-Add Support Services

NVIDIA expertise and services meet your specific needs through Value-Add Support Services, available to purchase for select products.

Business Critical Support

Enterprise Business Critical Support is NVIDIA’s premium support service level. It's designed for mission-critical deployments where a small downtime may cause a significant business impact. Business Critical Support provides 24x7 service and a one-hour response time for Severity Level 1 cases. Available for DGX, Networking products, NVIDIA AI Enterprise, and Omniverse Cloud.

Explore Business Critical

Technical Account Manager (TAM)

A TAM is an NVIDIA service relationship manager who understands your business and works remotely to personally collaborate with staff and management. Available for DGX, Networking products, NVIDIA AI Enterprise, and Omniverse.

Download the Datasheet

Media Retention Services

Media Retention Services help customers keep eligible components that they can't relinquish during a return material authorization (RMA) event due to the possibility of sensitive data being kept within their system memory. Available for DGX and Networking products.

Download the Datasheet

Site Reliability Engineer (SRE)

An SRE is an NVIDIA DevOps engineer who works remotely to train customer staff to manage and maintain their NVIDIA DGX SuperPOD™ cluster. An NVIDIA SRE also provides guidance on cluster management and offers expert insight into MLOps (Machine Learning Operations) deployment. Available for DGX and Networking products.

Download the Datasheet

Onsite Engineer Services

We provide multiple onsite services, including our onsite engineer who ensures that setup and replacements are done correctly, which reduces downtime. Available for DGX products and Networking.

Download the Datasheet

Onsite Spares Service Program

NVIDIA DGX customers may purchase DGX spares from DGX distributors and authorized DGX NVIDIA Partner Network (NPN) solution providers as available. The customer will manage the onsite spares. Available for DGX products.

Download the Datasheet

NVIDIA Coordinated Support Service

This service provides access to a remote single point of contact for NVIDIA DGX BasePOD and NVIDIA DGX SuperPOD issues, including qualified non-NVIDIA products. Available for DGX products.

Explore Value-Add Services

Extended Warranty for ConnectX Adapters and Cables

The Extended Warranty entitles customers to hardware support with Advanced RMA only. It doesn'tt include software support. Available for NVIDIA® ConnectX® adapters and cables.

Explore Value-Add Services

Renew your Enterprise Support

To start your renewal and get a quote for your current Enterprise Support Services, contact us through email.

Networking Support Service Renewals
All Other Enterprise Support Service Renewals

Empowering You With Enterprise Services

Professional Services

With a wide range of data center infrastructure knowledge and experience, the NVIDIA Professional Services team provides uniquely custom solutions. From installation and deployments to onboarding and optimizing your workloads, the team can help you reduce costs and improve time to production.

Courses and Certifications

NVIDIA offers high-quality technical training to ensure your IT organization is fully prepared to make the most of your NVIDIA investment, covering topics such as installation, deployment, optimization, management, and troubleshooting.

Start Your Learning Journey

Finding Additional Resources

Knowledge Base

NVIDIA Knowledge Base provides online solutions, FAQs, configuration procedures, answers for common errors, advisories, troubleshooting, and more.

Find Answers

User Forum

NVIDIA Forums are open discussions where customers can find technical solutions, resources, and discussions regarding NVIDIA products and related technologies.

Join the Discussion

NVIDIA Docs

NVIDIA Docs is the place for exploring the latest technical information and product documentation. Get the details on our latest innovations and see how you can bring them into your own work.

Stay up to Date

Developer Site

Our developer site is the place to stay up to date on tutorials, news, training, and more. Keep your project running with links to the latest SDK and solutions here.

Learn More

NVIDIA GPU Cloud (NGC)

NGC hosts a catalog of GPU-optimized AI software, SDKs, and Jupyter Notebooks that help accelerate AI workflows and offers support through NVIDIA AI Enterprise.

Visit the NGC Catalog

NVIDIA Licensing Portal

NVIDIA License System serves licenses to NVIDIA Enterprise software products.

Get Started

Get Started

Contact Support

NVIDIA experts are here for you at every step in this fast-paced journey. The Application Hub includes the Enterprise Support Portal, NVIDIA  GPU Cloud (NGC), NVIDIA Licensing Portal, and NVIDIA Partner Network(NPN) Portal.

Log In

Purchase Support

For more information on initial purchases, contact your authorized NVIDIA Enterprise Partner or NVIDIA sales team.

Contact NVIDIA Partners
Contact NVIDIA Sales

Contact Consumer Support

Looking for support for consumer products such as GeForce, GeForce NOW, or SHIELD? See our consumer support page.

Consumer Support
Company Information
News and Events
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