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Welcome to our Upstate NY Home site.

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Where can we help you today?

Grant Programs

Financial Assistance Information and Applications

If you need extra support, we have Grants and Payment Assistance Programs that can help—even if you've never qualified before. Our Consumer Advocacy Team is also available for support and guidance. For assistance, please call 1-800-642-4272 or email ConsumerAdvocatesUNY@nationalgrid.com to connect with your local Consumer Advocate. When emailing us, please provide your name, address, and account number or NYS county (if you have it/them available).

Home Energy Assistance Program

This federal grant program helps income-eligible New York residents pay their energy bills.

HEAP
Hope & Warmth Energy Fund

Emergency financial assistance for customers with an income above the HEAP eligibility guidelines.

Hope & Warmth Energy Fund
Hearts Fighting Hunger

One-time emergency food assistance is available for eligible National Grid New York heating customers.

Hearts Fighting Hunger
Emergency/Temporary Assistance

Assistance for past-due bills may be available if your utilities are at risk for disconnection.

Emergency/Temporary Assistance
Care & Share

One-time financial assistance for customers who meet the HEAP eligibility guidelines.

Care & Share