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Multiple disruptions affecting travel

Updated on 8 Apr.

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Welcome to the all-new British Airways Travel Partner Connect!

Explore exciting features and a fresh look, replacing the old BA Travel Trade, while still providing you with all the essential travel information you need.

Latest news

Tier match your way to the Executive Club Silver and Gold Tiers

Elite members of select airline loyalty programmes can apply for a Tier match to the Executive Club Silver or Gold Tiers.

Explore UK, Europe and India for less

Experience beautiful destinations across the United Kingdom, Europe and India for less with our sale prices from all US gateways.

British Airways launches two new routes this Winter

British Airways launches two new routes to Bangkok and Kuala Lumpur.

Requests and queries

Corporate fares

For Corporate Fare filing issues (including published fares).

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Customer relations

Customer Relations requests on behalf of your customers.

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Book with confidence

Our Trade Helpdesk team will validate the ticket eligibility.

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Leisure fares

For Leisure Fares Distribution issues (including published fares).

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Ticketing authority

Access to our flight inventory and ticket issuing on our behalf.

Request access

Refund requests

Requests for refunds when you're unable to do this in your GDS.

Raise a request

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