If what you bought isn't delivered, arrives broken, or is just plain wrong, let us know. Venmo Purchase Protection can help make it right. We'll reimburse you for qualifying purchases plus original shipping costs.
Before you send your payment, tap the toggle in the app to tell Venmo that you're paying for a good or service. Purchase Protection can be applied for eligible items, and the seller pays a small transaction fee.
When you shop in stores with your Venmo Debit Card, pay a Venmo business profile, or use your Venmo account when making an in-app purchase or scanning a QR-code at checkout, your eligible purchases can be covered by Purchase Protection — no toggle needed. All so you can shop and pay with confidence.