Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country
          Latest News

          BBB Tip: 4 tips on buying a home security system - and 4 red flags to avoid

          By Better Business Bureau. September 23, 2021.

          (Getty Images)

          Millions of homeowners seek to secure their homes, families, and belongings with a home security system (often called a burglar alarm). Better Business Bureau has received numerous inquiries from people researching security system companies.

          BBB has also received many complaints from consumers about less-than-ethical companies attempting to get them to switch their alarm service. This is often done by a door-to-door salesman claiming to be the consumer's current provider and offering an “upgrade” or by saying their current alarm service is out of business or was sold to the door-to-door salesperson’s business. 

          Make sure the company you choose is credible by searching on BBB.org and following these tips:

          • Choose a reputable business. The best home security system will accommodate lifestyle and specific valuables to be protected. Carefully consider security requirements and budget. Consider recommendations from your homeowners insurance agency or renters insurance carrier. Deal only with reputable firms and check out the company with BBB first.
          • Contact at least three companies before making a selection. Find out if they are properly licensed in your jurisdiction and ask if the company runs a criminal background check on employees prior to hiring. You can also look up companies on the websites of the Electronic Security Association and the Canadian Security Association to make sure they have pledged to uphold industry standards.
          • Ask about all charges up front. Prices for home security systems vary based on the level of protection and type of technology used. Compare bids on similar systems and remember to factor in the initial installation charge, as well as monthly monitoring fees. Consult with your insurance agent as some systems may qualify for a discount on homeowners insurance premiums.
          • Know the ins and outs of the contract. If the alarm system will be monitored, either by the installing company or by a third-party monitoring center, find out the length of the contract. What is your recourse if you are not satisfied with the services provided? Can you cancel the contract? What are your rights if your monitoring company is purchased or acquired by another alarm company? These are the types of questions you need to consider before you obligate yourself to a long-term contract.

           

          Red flags to watch out for: 

          • High-pressure sales tactics. A reputable seller will give you time to think through the deal and will make an appointment to return at a later date. Do not give in to high-pressure sales tactics; take time to do your research and make an informed decision.
          • Deals that sound too good to be true. Some sellers might offer an extremely good price for their products or services. The adage holds true that you get what you pay for, and many people have been quickly disappointed when the products didn’t live up to the hype or the company did a shoddy job.
          • Lack of company identification. Any legitimate salesperson will be able to provide you with positive identification for both themselves and their company. Also, beware of sellers who don’t appear to have any ties to the community. Itinerant workers often enter and exit an area quickly, and may not deliver everything promised.
          • A poor rating with BBB. Always check with BBB first to see a business's rating, how they’ve handled complaints, as well as customer reviews and other information available in the BBB Business Profile.

           

          What happens if you change your mind after the sale? In the United States, the “cooling off” rule is three days for door-to-door sales. In Canada, the cooling off period varies by province. For more information on federal laws on door-to-door sales: In the United States, check out the Federal Trade Commission (FTC). In Canada, check out Industry Canada’s Office of Consumer Affairs.

          When shopping for a burglar alarm, it is important to research the companies you’re considering. We hope these tips help you find the right home security system for your family.  You can also learn about purchashing a video doorbell here.

          Find qualified and BBB Accredited security systems near you