Managing and sharing cloud recordings


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Need to catch up on a long meeting or webinar? Smart Recording allows you to get the key takeaways in a quick and digestible format through recording highlights, and identify action items to take after the meeting or webinar with next steps.

Recording management allows account owners and admins to manage their users' cloud recordings, including viewing, deleting, and sharing the video, audio, transcript, and chat files. If you're a user, recording management allows you to view, delete, and share your own cloud recordings.

Follow the cloud recording troubleshooting steps if you're having issues finding or sharing a cloud recording.

This article covers:

Prerequisites for managing and sharing Zoom cloud recordings

Note: Users with scheduling privileges can potentially access, download, and share cloud recordings for meetings hosted by the user they are a delegate for, but they cannot delete cloud recordings on behalf of the other user. 

How to access recording management in Zoom

Account

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Recording Management.
    You will see a list of cloud recordings on your account.
  3. Search recordings by entering the meeting ID or topic. You can also enter keywords to search the text in audio transcripts.
    Note: There is no limit on the date you can specify.
  4. (Optional) Click Advanced Search to filter recordings by date range, host, or storage location.

User

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Recordings.
    You will see a list of cloud recordings that you started and have finished processing.
    Note: Users assigned scheduling privilege may also have cloud recording access. 
  3. Adjust the date range and status, then search by host, meeting ID, topic, or keyword.
    Note: There is no limit on the date you can specify.

How to share, download, and delete cloud recordings

  1. Access your cloud recordings.
  2. Find the cloud recording you want to share, download or delete.
    • To share:
      1. On the recording's page, click Share.
      2. Adjust your sharing settings as desired.
      3. Click Copy , then navigate to your email or where you need to share the cloud recording, to paste the sharing information.
    • To download:
      1. On the recording's page, click the more option .
        Additional options will appear. 
      2. Click Download.
    • To delete:
      1. On the recording's page, click the more option .
        Additional options will appear. 
      2. Click Delete
      3. In the confirmation pop-up window, click Move to Trash.
        Learn more about deleting cloud recordings.

Notes:

Settings for sharing cloud recordings

Click Share to display the recording link information and sharing settings, such as disabling downloads from viewers and requiring a password to view. These settings are honored for any videos under the original recorded meeting. 

Click Share Settings to access these additional settings.

Note: You can also change user-level recording settings.

How to view cloud recordings

  1. Access your cloud recordings.
  2. Based on the cloud recording setting selections, you will see different recording views.
    Notes
    • You can click any of those views to view the recording or listen to the audio.
    • When highlighting a view you can click the download button to download the recording, the link icon to share the recording link, or click the delete icon  to delete the recording.
    • Learn more about recording layouts.
  3. Find the recording you want to view and click the topic.
    Note: If your meeting has not finished converting, the recording will show in the list with a Processing Recording label. Once the recording has finished converting, you will be able to view, share, download or delete your cloud recording.
  4. Click the play icon play-button-with-circle-border.png to play back the video.
    A new browser tab will open, showing the recording playback and the available controls, including Play / Pause, Volume, Speed, Trim, Show/Hide Subtitles, and Full screen.
  5. (Optional) Trim the recording or manage smart chapters, recording highlights, and next steps.

Rename the recording meeting topic and display name

You can change the topic of your cloud recording as well as its display name. You can also view analytics, such as page views and downloads, for cloud recordings that you have shared internally or externally.

View cloud recording analytics

You can view analytics (page views and downloads) for a cloud recording that you have shared internally or externally.

  1. Access recording management.
  2. Find the recording you want to view and click the topic.
  3. Click Recording Analytics.
  4. Use the drop-down menus at the top to specify a date range, then click Search.
  5. Click one of the tabs to view a summary or filter data by view/downloads.
    You will see the following recording metrics:
    • Summary: A brief summary of views and downloads by date. 
    • By View: The number of times that someone viewed the recording page, as well as how long they viewed the recording. This metric does not track the number of times the recording was played. Also, this metric does not count unique page views, thus if someone reloads the page, it will count as another view.
    • By Download: The number of times that someone clicked Download in the cloud recording page. This metric does not track the number of times that the download was completed. In other words, if the user clicked Download but didn't finish downloading, it still counts toward this metric.

You can also click Export as CSV file, which will export the data in the current tab as a CSV file.

Notes:

How to export a list of cloud recordings

You can export a CSV file with recording details, including the host's email, meeting ID, meeting topic, start date and time, and file size.

  1. Access recording management.
  2. Enter the search criteria you would like to download a report on.
  3. Click Export.