Q: Can I play Genshin Impact on all GeForce NOW supported devices?
A: Genshin Impact is currently available on Windows PC, macOS, Chromebook, iOS/iPadOS Safari, and Android mobile devices. A miHoYo account is also required to play the game.
A: Genshin Impact is currently available on Windows PC, macOS, Chromebook, iOS/iPadOS Safari, and Android mobile devices. A miHoYo account is also required to play the game.
Q: Will the experience of playing Genshin Impact on GeForce NOW be different from a standard gaming PC?
A：Genshin Impact on GeForce NOW is the same experience as a standard gaming PC. GeForce NOW allows you to play the game instantly, without having to download the entire game. All of the progress you make playing on GeForce NOW is stored in the cloud and is saved with all other platforms used to play Genshin Impact.
Q: How do I play Genshin Impact on GeForce NOW with my mobile device?
A: Simply launch Genshin Impact through GeForce NOW on any supported iOS/iPadOS Safari and Android device. Touch controls will be automatically applied when streaming Genshin Impact on your mobile device. This is the same experience as a standard gaming PC but you play with just your mobile device and fingers. Note: keyboard/mouse and gamepads are still supported on all Windows PCs, Macs, and Chromebooks.
If you are new to Genshin Impact, we recommend that you play your first GeForce NOW session with keyboard and mouse on a Windows PC, Mac or Chromebook.
If this is not possible, you will need to use the GeForce NOW on-screen menu to navigate account creation and verification.
Once you have started the game and see the game login, you will need to open the GeForce NOW on-screen keyboard - tap the arrow icon in the upper left corner.
Then tap the keyboard icon to bring up the on-screen keyboard.
Tap in the area “Enter email/username” and start typing with the on-screen keyboard. When you are done, tap the “Enter password” and type it in. Press done return when you are done.
You can also use a two finger pinch open/close to zoom in/out to select the email or password area to select the email or password area.
Once you reach gameplay, touch screen controls are automatically available to you.
Q: I am playing Geshin Impact on a phone or tablet and I see black bars on the side. Is that expected?
A: PC games are designed to run at 16:9 or 4:3 aspect ratios, which GeForce NOW fully supports.
Most phones have a wider resolution, such as 3040x1400, which has an aspect ratio of 18.5:9. This will cause you to see black bars on the sides, but for Genshin Impact on GeForce NOW, we have added a new mode to stream at 1376x640 which is optimized for iPhones 12 and 13. This will eliminate black bars when playing on those devices. On other phones, you may see black bars on the sides of the screen.
Most iPads are 4:3 aspect ratios and should not see any black bars on the sides. On other tablets with different aspect ratios, you may see black bars on the sides of the screen.
We are looking into supporting additional aspect ratios to eliminate black bars in future software updates.
Q：When playing Genshin Impact on GeForce NOW, are the in-game policy mechanisms the same as on the other apps?
A：Yes, when playing Genshin Impact on GeForce NOW, the in-game policy mechanisms are consistent with those on other Genshin Impact supported platforms.
Q：Can the items I obtain in Genshin Impact in GeForce NOW be carried over to other supported platforms?
A：Yes, all purchased Genshin Impact in-game items, such as Genesis Crystals and Blessings of the Welkin Moon, are interoperable with other Genshin Impact supported platforms.
Q: In what cases will GeForce NOW automatically close my Genshin Impact streaming session?
A: You can switch to another application and return to GeForce NOW to resume game streaming. Although GeForce NOW will automatically quit your gaming session if we notice your network performance is too slow or you are idle for more than eight minutes.
Q: How do I enable my controller to play Genshin Impact?
A: First, make sure you complete the game tutorial, which allows you to access the game settings, or press the “Escape” key on your keyboard.
You can access the control type settings by going to the Profile Menu > Settings > Controls > Control Type > Select “Controller”
Q: I am trying to play Genshin Impact on mobile and touch isn’t working. How do I fix this?
A: If you have played Genshin Impact on GeForce NOW from another device and enabled the controller from the Controls settings menu, you will not be able to use touch when you launch on a mobile device until you change the settings.
A: If you have played Genshin Impact on GeForce NOW from another device and enabled the controller from the Controls settings menu, you will not be able to use touch when you launch on a mobile device until you change the settings.
Follow these steps to get touch working:
2. Make sure you complete the game tutorial, which allows you to access the game settings.
3. Go to the game’s Profile Menu > Settings > Controls > Control Type > Select “Keyboard” Note:You must select “Keyboard” as the control type for touch input to work.
4. Quit the game.
5. Relaunch the game on your mobile device and touch should be enabled
Q: Can I enable 120FPS game streaming on Genshin Impact?
A: GeForce NOW Ultimate members can enable 120 FPS streaming on any supported device. Although Genshin Impact game rendering is currently limited to 60 FPS on all gameplay.
A: GeForce NOW Ultimate members can enable 120 FPS streaming on any supported device. Although Genshin Impact game rendering is currently limited to 60 FPS on all gameplay.