St. Luke’s University Health Network
Essentials for Volunteers 2023/2024 Newsletter
Please answer the post-test questions. Responses will be sent directly to the volunteer office with a confirmation of submission email to you.
Name
*
First
Last
Email
*
Campus you plan to volunteer at:
Allentown
Anderson
Bethlehem/University
Easton
Geisinger St. Luke's
Lehighton/Carbon
Miners
Monroe
Quakertown/Upper Bucks
Sacred Heart
Warren
Unsure
Type of Volunteer:
*
Adult
College Student
High School Student (Junior Volunteer)
Correct!
All employees and volunteers are authorized to use extinguishers. Volunteers are not expected to fight a fire. But it is the responsibility of every volunteer to know the location of alarm stations, fire extinguishers, evacuation routes and procedures.
Incorrect.
Please check your answer for question 1.
Fire Safety
1. All employees and volunteer are authorized to use fire extinguishers - the PASS technique is recommended.
*
True
False
Correct!
RACE asks employees and volunteers to Rescue, Alarm, Contain, Evacuate to help protect St. Luke’s patients, visitors, staff, and ourselves.
Incorrect.
Please check your answer for question 2.
Fire Safety
2. In the event of a Code Red, volunteers and employees are asked to follow RACE. What does RACE stand for?
*
Rescue, Alarm, Contain and Evacuate
Run Away and Call Everyone
Rescue, Alarm, Close Doors, and take Elevators
Correct!
GHS helps each of us to easily identify chemical hazards. Page 5 of the Essentials Newsletters highlights pictograms you may see in the hospital. Pictures will be accompanied by two signal words
DANGER (highest level)
and
Warning (lower level)
.
Incorrect.
Please check your answer for question 3.
Hazardous Chemicals/Right to Know
3. The Globally Harmonized System (GHS) is a hazard recognition program which makes it easier for people to identify chemical hazards
*
True
False
Correct!
Healthcare is a highly stressful environment. In situations like these, it is best to empathize with their situation, apologize for the bad experience they are having and get assistance from a St. Luke's employee. St. Luke's has a zero-tolerance policy for violence and threats of violence. If you are alone and/or need support, please use a St. Luke's phone to dial 5-5-5-5 and ask for Security.
Incorrect.
Please check your answer for question 4.
Workplace Violence Prevention
4. Ways to deal with a potentially violent situation include demanding that the person calm down and tell the person that he/she has no reason to be upset.
*
True
False
Correct!
If you suspect a staff member or volunteer is impaired immediately notify your assignment's supervisor or manager.
Incorrect.
Please check your answer for question 5.
Substance Abuse Awareness
5. If an employee/volunteer suspects that a co-worker is impaired due to drugs or alcohol, the employee/volunteer should discuss it with coworkers.
*
True
False
Correct!
All volunteers have the responsibility to
immediately
report any accident or incident with St. Luke's University Health Network in which they are directly involved or to which they were an eyewitness. No matter how minor the problem appears to be, the incident or accident needs to be documented immediately by a staff member.
Incorrect.
Please check your answer for question 6.
Reporting Volunteer Related Injuries
6. Any volunteer-related injury must be reported within one week of the occurrence.
*
True
False
Correct!
Volunteers can take steps to prevent back pain and injuries at work by lifting properly, proper posture and modifying repetitive motion.
Incorrect.
Please check your answer for question 7.
Protecting Your Back
7. Back injuries usually occur from improper lifting techniques, poor posture, and repetitive motion.
*
True
False
Correct!
Hand hygiene is simple and the most effective way to prevent the spread of infection! Alcohol based sanitizers can be used if hands are not visibly soiled; rubbing hands together until dry including all surfaces, thumbs, fingers and fingernails. If hands are soiled, use soap and water with friction for at least 20 seconds, cleaning all surfaces of hands and fingers including thumbs and fingernails.
Incorrect.
Please check your answer for question 8.
Prevent the Spread of Infection
8. I resolve to make a Commitment to Clean My Hands to help prevent the spread of infection to others including myself, patients, visitors, coworkers, and family members.
*
True
False
Correct!
Wear appropriate PPE whenever you may be at risk of exposure and per St. Luke's guidelines. It is important to know where it is stocked, how to use it correctly, how to properly dispose of it and perform hand hygiene.
Incorrect.
Please check your answer for question 9.
Bloodborne Pathogens
9. Personal Protective Equipment (PPE) is only required when caring for patients with known infections.
*
True
False
Correct!
By getting your flu shot you protect yourself, protect your family, protect patients you engage with and also the team you volunteer with. All St. Luke's personnel must be immunized against influenza on an annual basis.
Incorrect.
Please check your answer for question 10.
Influenza
10. Influenza can be spread at least one day prior to symptoms. Getting the vaccine is the single most effective measure against the flu, preventing illness, lost work time and even death.
*
True
False
Correct!
Everyone should know their risk for TB exposure and be prepared! Each year you will be asked to complete annual TB education by refreshing the Essentials Newsletter.
Incorrect.
Please check your answer for question 11.
Tuberculosis
11. All employees and volunteers need to complete annual TB education through the Essentials Newsletter; TB symptom questionnaires are no longer required.
*
True
False
Correct!
Always use AIDET when interacting with others at St. Luke's!
A:
Acknowledge,
I:
Introduce,
D:
Duration,
E:
Explanation and
T:
Thank you! See page 11 of the Essentials if needed.
Incorrect.
Please check your answer for question 12.
Communication with Patients and Visitors
12. Using AIDET Plus the Promise improves patient and customer perception of their care and services they receive. The practice helps build customer loyalty, improve communication and improves patient outcomes and care delivery.
*
True
False
Correct!
Creating an environment of caring and responsiveness using a
NO PASS Zone
applies to
every person, everywhere, every time!
Incorrect.
Please check your answer for question 13.
Communication with Patients and Visitors
13.The NO PASS Zone applies to every St. Luke’s employee and volunteer. No matter your role, you are required to respond to patients or visitors in need.
*
True
False
Correct!
Stroke is the 5th leading cause of death and a leading cause of long-term disability in the U.S. Remember, BE FAST helps remember key signs.
Incorrect.
Please check your answer for question 14.
Be FAST Facts about Stroke
14. If you or a person you are with has symptoms of a stroke, BE FAST. Call 911 for an ambulance for help in the community.
*
True
False
Correct!
Most heart damage can occur within the first two hours of a heart attack. Recognizing the early signs and symptoms of a heart attack is important! Someone may have one or more of these common symptoms. When symptoms start, they can be mild or come and go. Over time, the symptoms become more intense.
Incorrect.
Please check your answer for question 15.
Early Heart Attack Care
15. Heart attack signs can include pressure, squeezing, tightness, burning or discomfort in upper areas of the body. Getting treatment early on can be very effective.
*
True
False
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