myCB Video FAQ Library
Account Support
I Can’t Log In To My Account
How Often Should I Check myCB For Updates?
Ordering With A Package Code?
I Need Help!
Contacting Us
How Do I View My Support Inquiry Response?
How Do I View The FAQ Page?
TB Pos
TB Neg
Hep B Process and/or Negative Titer
Hep B General
Background Checks
Background Check Releases And Alerts
How To Track Background Check Items
Fees For Additional Addresses
Disputing Your Background Check
How To View Results
Can I Download My Fingerprinting Instructions?
How Do I Fulfill My Fingerprint Requirement?
How Do I Give CastleBranch My Fingerprints Search Results?
My Fingerprint Results Requirement Was Rejected
How Do I Fulfill My Abuse Requirement?
Can I Download My Abuse Instructions?
How Do I Give CastleBranch My Abuse Search Results?
My Abuse Results Requirement Was Rejected
Document Center
Where Is My Compliance Summary Report?
What Is The Document Center?
How Do I Upload A Document In The Document Center
What Type Of Files Can I Upload To The Document Center?
Where Can I Find My Order Confirmation?
How Do I Merge Multiple Files Into One?
How Do I Move A Document Into A Different Folder?
How Do I Share Documents In “My Documents”?
How Do I Remove Or Stop Access To A Shared Document?
Drug Testing
I Did Not Receive The Registration Form
How Do I View My Drug Test Results?
When Will My Drug Test Results Be Available To Review?
What If My Drug Test Status Is “Incomplete”?
How Do I Complete My Drug Test?
Where Do I Go To Take My Drug Test?
What Do I Need To Take With Me To The Drug Test Collection Site?
What If My Drug Test Is Non-Negative?
FutureFocus
What Is The FutureFocus Questionnaire?
What Is Needed To Start The FutureFocus Questionnaire?
In The FutureFocus Survey, What Are The Thumbs Up and Thumbs Down Buttons For?
I Can’t Complete The FutureFocus Survey In One Sitting
How Can I View All Of The “Did You Know?” Information From The FutureFocus Questionnaire?
How Will I Know About Additional Surveys For FutureFocus?
Message Center
Fees For Additional Addresses
Disputing Your Background Check
What Is The Messages Center?
Order Placement
Ordering With A Package Code?
Ordering With eVite?
Ordering With A Custom Portal?
Completing Your Order
I Did Not Receive An Order Confirmation Email
To-Do List Requirements
Background Check Releases And Alerts
How To Track Background Check Items
How Do I View My Drug Test Results?
When Will My Drug Test Results Be Available To Review?
What If My Drug Test Status Is “Incomplete”?
How Do I Complete My Drug Test?
My Submission Has Been Rejected
Accessing Guidelines For Requirements
How To View Results
How Do I Upload A Document For A Specific Requirement?
Resubmitting Documents
How Long Does A Document Review Take?
Updating Documents
Where Do I Go To Take My Drug Test?
What Do I Need To Take With Me To The Drug Test Collection Site?
What If My Drug Test Is Non-Negative?
Can I Download My Fingerprinting Instructions?
How Do I Fulfill My Fingerprint Requirement?
How Do I Give CastleBranch My Fingerprints Search Results?
My Fingerprint Results Requirement Was Rejected
How Do I Fulfill My Abuse Requirement?
Can I Download My Abuse Instructions?
How Do I Give CastleBranch My Abuse Search Results?
My Abuse Results Requirement Was Rejected
What Is The FutureFocus Questionnaire?
What Is Needed To Start The FutureFocus Questionnaire?
In The FutureFocus Survey, What Are The Thumbs Up and Thumbs Down Buttons For?
I Can’t Complete The FutureFocus Survey In One Sitting
How Can I View All Of The “Did You Know?” Information From The FutureFocus Questionnaire?
How Will I Know About Additional Surveys For FutureFocus?
TB Pos
TB Neg
Hep B Process and/or Negative Titer
Hep B General