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The Vectren mobile app is now retired. With the mobile design of the current website, viewing and managing your account, reporting electric outages, and contacting us from your mobile device is simple! You can easily pin this website to your smartphone's home screen on either Android or Apple devices for easy access.

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Electric Outage Center

Report your electric power outage online, view current outages and find information on storm safety.

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Report an Outage

Report an electric power outage using your smartphone.

View Current Outages

View current power outages in CenterPoint Energy's electric service area.

Storm Safety Tips

Find information about staying safe in severe weather.

Sign up for Power Alert Service

Receive outage alerts by email, phone or text.

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Report outages via text message

Now you can report a power outage via text message! If your power is out, simply text the word "OUT" to 83212.

Know when the power is out

  • Follow @CenterPoint on X
    Our X account @CenterPoint provides real-time updates on current outages and causes.
  • View our outage map
    Visit our outage map for a map-based view of the current power outages in CenterPoint Energy's service territory.
  • Sign up for Power Alert Service
    Receive proactive outage alerts by your choice of text, phone or email.

What causes power outages?

Wildlife

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Wildlife

Small animals that climb on equipment, such as transformers or fuses, can cause the equipment to shut down. By shutting down, the equipment protects the rest of the system to prevent widespread outages.

Accidents

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Accidents

Vehicle accidents can result in broken poles, causing power lines to break or touch. Accidental contact with underground or overhead power lines at construction sites can also cause power outages.

Weather

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Weather

High winds, lightning strikes, ice and flooding can all be causes of power outages. In many cases, fallen tree limbs are the primary culprit—a major reason why we regularly trim back trees.

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Common questions

To report your electric outage, please visit the Report an Outage page. You can report an outage one of four ways via the Report an Outage page:

Login to My Account using your username and password
Enter the 18-digit account number associated with the account
Enter the 10-digit phone number associated with the account. Please note the phone number must match the one we have on file for this process to work.
Provide address information to locate the account.

Visit the Report an Outage page to get started.

During an outage, it's important to know what equipment is CenterPoint Energy's responsibility to repair and what equipment repair lies in the hands of the home or business owner. Transfer of responsibility happens at the point whereby the service line, the line that runs from the pole to the premise, attaches to the home. View a diagram of electric equipment.

This device is called the weatherhead (see photo below)—it's simply a conduit that attaches to your home and allows the line to run down the side of your home and feed into the meter box. If this device and/or the meter box has been damaged or ripped from your home, it is your responsibility to contact an electrician to repair. This is not something you want to try and fix yourself.

If the meter box is pulled away from the house and you have power, you should call an electrician to reattach the meter box. Keep in mind: an electrical inspection may be required. If you find yourself without power, go outside and inspect the weatherhead. Keep in mind to stay away from downed power lines.

If it's damaged, call CenterPoint Energy to report your outage and then call an electrician to get the weatherhead repaired and/or the meter box reattached. The electrician can start the repairs without the help of CenterPointEnergy. Then, once CenterPoint Energy crews arrive on scene to restore service, they can restore power to your home quickly given the weatherhead issue has already been resolved.

CenterPoint Energy prioritizes the restoration process by restoring power to the greatest number of customers as safely, quickly and efficiently as possible. If the damage is severe and widespread, emphasis is placed on vital public health and safety facilities, such as hospitals, law enforcement, fire departments, water treatment facilities and pumping stations given these facilities are essential to protect the health and safety of the public.

When threatened with severe weather, CenterPoint Energy prepares well in advance to be able to react quickly. From monitoring the weather to identifying crews as well as bringing in extra call-takers or even accessing additional assistance from contractors or from neighboring utility crews, CenterPoint Energy takes the necessary steps to efficiently prepare for and respond to system damage.

Our typical restoration process follows this sequence:

Transmission lines supply electricity to large numbers of customers and to large geographic areas. These lines deliver electricity from the power plants to the substations.
Substation equipment adjusts the transmission line voltage to lower levels that are appropriate for main distribution lines.
Main distribution lines, also known as primary lines, deliver electricity to large subdivisions and commercial areas.
Local distribution lines, installed either overhead or underground, deliver electricity to smaller neighborhoods and businesses.
Distribution transformers and service lines deliver electricity to your individual home or business either overhead or underground.

Need more information? Contact us