METRO curb2curb App

It’s a rideshare service providing on-demand, curb to curb transportation within specific zones in the following Houston communities:

• Acres Homes (Northwest Houston) – daily, 5 a.m.-7 p.m.
• Hiram Clarke (just east of Missouri City, Texas) – daily, 5 a.m.-7 p.m.
• Kashmere / Trinity Gardens (Northeast Houston) – daily, 8 p.m.-midnight
• Missouri City, Texas – daily, 5 a.m.-7 p.m.

The regular fare to board is $1.25. The discounted fare is 60 cents. Both include free transfers between any METRO service of equal or lesser value for up to three hours in any direction. For transfers to a service with a higher cost, you only pay the fare difference for up to three hours in any direction.

The following ride for free:

• Children five or younger, accompanied by an adult
• Seniors 70 and older who have a discounted METRO Q® Fare Card
• Disabled or decorated veterans who have a METRO Veterans Pass
• METROLift customers with a METROLift Freedom Q® Card, and up to one assistant

Upon boarding, you can pay your fare using any of the following:

• METRO Q® Fare Card
• METRO Q Mobile Ticket
• METRO Day Pass
• METRO Money card

The All About Fares page has information on where you can obtain them.

When you first open the app, you’ll see a Register button. You’ll need your name, phone number, email address, and password to register.

You can enter your real name or a nickname when creating your account. However, the email address and phone number you enter must actually exist so that confirmations can be sent and received.

After launching the app, click the “Sign In” button, then click “Forgot password?” and follow the prompts.

If, after trying that, you still can’t access your account, please contact our call center at 713-739-4611.

You’re able to book rides up to seven days in advance of your travel date and as late as 15 minutes before your desired pickup time. For instance, if you need to be picked up in the Missouri City zone at 11 a.m. – you’d need to have your trip booked no later than 10:45 a.m.

You can also book a ride by calling 713-739-3823. Agents are on call daily, 5 a.m.-midnight.

Whether you book through the app or over the phone, all reservations are subject to availability.

No. In the app, you have the option to set up a “Multi-Day Subscription.” That’s a trip which occurs multiple times. By doing this, you won’t have to book your ride each time.

In the app, service areas are highlighted in red on an interactive map. You may need to zoom out on the map to see those red areas. When you enter your pickup and dropoff locations, both addresses need to be in one of those red service areas. You can’t travel between service areas.

If you enter a pickup and/or dropoff address that’s outside of those service areas, a message will pop up letting you know the trip can’t be booked. You’ll be given the option to try again.

All METRO curb2curb shuttles are accessible under the standards of the Americans with Disabilities Act (ADA).

When booking a ride through the METRO curb2curb app, you’ll be offered a variety of accessibility options to accommodate one or more of the following:

• Wheelchair or mobility scooter
• Walker
• Service animal

Once your driver arrives, they’re only allowed to wait one minute. Please be at your pickup location ready to go in time for when your vehicle arrives. 

When you book a ride on the app, you’ll be shown a time window for pickup and you’ll be able to track your ride before it arrives. When your ride is nearby, you’ll receive a text notifying you that you’re next to be picked up.

No. Dropoff locations can’t be changed once you’re on the vehicle. You’ll have to book another ride to the new location, either through the app or by calling 713-739-3823. In a case like this, your original dropoff location will now be the pickup address for your new ride.

Because your fare payment includes free transfers between any METRO service of equal or lesser value for up to three hours in any direction, you won’t need to pay another fare when your new ride arrives. It will function as a transfer from one METRO curb2curb shuttle to another.