Information on the setup and use of the Cisco 7841 model of VoIP phone at The University of Cincinnati
For assistance with your Cisco 7811 VoIP phone, please open a IT@UC support ticket for any phone/voicemail issue.
Dialing Instructions
- Emergency: dial 911
- Campus phones: dial the five-digit extension 6XXXX or 8XXXX
- It is NO longer necessary to dial a 9 to call off campus.
- Local: xxx-xxx-xxxx
- Long Distance or Toll Free:1-xxx-xxx-xxxx
- International calls - *do not dial 9; dial 011+ Country Code + City Code + Number- Hear Tone- Enter LD Authorization Code: Example: 011-XX-XXX-784-0000-Tone-LD Auth Code.
*Keep the handset on the hook while you're dialing; then, press the gray button under "New Call" on your display. You will then be prompted to enter your authorization code.
1 Voicemail indicator
2 Line and Feature Buttons
3 Display screen
4 Softkeys
5 Navigation pad
6 Hold button
7 Conference button
8 Transfer button
9 Speakerphone button
10 Headset button
11 Mute button
12 Keypad
13 Volume control
14 Directory
15 Applications button
16 Messages button
17 Handset
Online Self-paced Training Videos
Online Self-paced Training Videos Link
Placing a Call on Hold
- During a call, press the Hold button
or softkey.
- Press Resume to retrieve.
- If multiple calls are on hold, use navigation key to select desired call with softkey.
Call Waiting
- Upon hearing call waiting tone, press the Answer softkey
- (Current call is automatically placed on Hold)
- See above to switch between calls
Transferring a Call
- Press the Transfer button
or softkey.
- Dial number.
- Press the Transfer button or softkey again.
If Receiving Party Refuses Transfer:
- Press End Call softkey.
- Press Resume softkey.
Transfer Call Direct to Voicemail
- Press the Transfer button
or softkey.
- Press * and dial the 10-digit extension.
- Press the Transfer button or softkey again.
Conference Call
- Allows up to 6 participants including initiator.
- During an active call press Conference
or softkey.
- Dial number.
- Press Conference button or softkey again.
- Repeat
Voicemail Setup
- Press the Messages key
- When prompted enter the default PIN
- 5566245#
- Follow Prompts to Completion
- Set new PIN (at least 6 digits, cannot be same or consecutive digits)
- Record name
- Record standard greeting
Accessing Voicemail
From Your Desk Phone:
- Press the Messages key
- When prompted enter your voicemail PIN
From Another Desk Phone:
- Press the Messages key
- Press * 1, then your 10-digit extension, then #
- Enter your voicemail PIN
Standard Keys
When Sending, Forwarding or Replying to a Message:
0 = Conversation Help
* = Exit or Cancel
# = Skip or Move Ahead
## = Toggle between entering an extension number or spelling a subscriber’s name
Changing Setup Options
To change your PIN, change your recorded name, or re-record available greetings:
- Press 4
- Select the appropriate option and follow the prompts
Basic Menu Options
1 = Check New Messages
2 = Send a Message
3 = Review Saved Messages
4 = Setup Options
Change PIN
- Login to voicemail
- Press 4-3-1
- Enter new PIN
- Press #
- Enter new PIN again
- Press #
Change Your Recorded Name
- Login
- Press 4-3-2
- At the tone, record your name
Message Commands While Listening
1 = Restart 5 = Change volume
2 = Save 6 = Fast playback
3 = Delete 7 = Rewind
4 = Slow playback 8 = Pause/Resume
# = Forward to end 9 = Fast forward
## (in this section only) = Skip to next message, keeps current message as new
Message Commands After Listening
1 = Repeat 5 = Forward
2 = Save 6 = Mark as new
3 = Delete 7 = Rewind
4 = Reply 9 = Play msg header
# = Save as is
## (in this section only) = Skip to next message, keeps current message as new
Voicemail Web Portal
Listen to messages on your workstation
Connect to Web Voicemail.
- Login with your CLS username and password, select messages
- Select the message and press
If you have any questions or issues, please contact the IT@UC Service Desk at (513) 556-4357 or submit a ticket.