Instructure Status

All Systems Operational

Instructure Operational

Canvas Operational

Canvas LMS Operational

Canvas Catalog Operational

Canvas Commons Operational

Student ePortfolios Operational

Canvas Studio Operational

Canvas Credentials Operational

Canvas Mobile Operational

Student Pathways Operational

Canvas Data 2 Operational

Elevate Operational

Elevate K-12 Analytics Operational

Elevate Data Quality Operational

Elevate Data Sync Operational

Elevate Standards Alignment Operational

Elevate Data Hub Operational

Impact Operational

Learn Platform Operational

Mastery Operational

Mastery Connect Operational

Item Bank Operational

Online Testing Operational

Support Tools Operational

Support: Phones/Chat Operational

Support: Webform/email Operational

AWS Region Operational

ca-central-1 Operational

eu-central-1 Operational

eu-west-1 Operational

us-east-1 Operational

us-west-2 Operational

ap-southeast-1 Operational

ap-southeast-2 Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 17, 2024

No incidents reported today.

May 16, 2024

Admin and New Analytics Failing to Respond Intermittently

Resolved - This incident has been resolved.
May 16, 15:20 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 15:05 MDT

Investigating - Some users may encounter long load times or "failed to respond" errors when accessing New Analytics or Admin Analytics.
May 16, 14:48 MDT

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

Students are seeing errors when accessing connected Grade Exchange assignments.

Resolved - This incident has been resolved.
May 13, 09:22 MDT

Investigating - We are currently investigating this issue.
May 13, 08:19 MDT

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

Region-specific Increased Latency in Canvas Catalog

Resolved - This incident has been resolved.
May 9, 15:17 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 15:11 MDT

Identified - The issue has been identified and a fix is being implemented.
May 9, 15:03 MDT

Investigating - Some users in the North American region may encounter latency when accessing Canvas Catalog.
May 9, 15:01 MDT

Page Errors When Accessing Newly Created Content in Canvas

Resolved - This incident has been resolved.
May 9, 10:05 MDT

Investigating - A small amount of users may encounter page errors when accessing newly created content in Canvas.
May 9, 09:12 MDT

May 8, 2024

Some users are currently unable to use our chat functionality

Resolved - This incident has been resolved.
May 8, 06:08 MDT

Investigating - We are currently investigating this issue.
May 8, 05:19 MDT

Salesforce Maintenance Impacting our Support Communication Channels

Resolved - Maintenance is now finished, and our chat function is available again.

Thank you for your patience.
May 8, 02:02 MDT

Investigating - Salesforce maintenance - our chat function is currently unavailable.
Our phone system is operational.
Thank you for your patience during the maintenance.
May 8, 01:45 MDT

May 7, 2024

Some users are seeing a page error when viewing assignments.

Resolved - This incident has been resolved.
May 7, 10:14 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 10:13 MDT

Identified - The issue has been identified and a fix is being implemented.
May 7, 10:07 MDT

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.