Senior Vice President, Residential Policy and Strategic Industry Engagement at Mortgage Bankers Association
"CFPB Takes Action to Stop Illegal Junk Fees in Mortgage Servicing" That’s the headline from the CFPB’s latest press release accompanying the Spring “Supervisory Highlights”. But context matters. The Bureau’s overwrought press release does a disservice to consumers by further sowing fear and distrust of their mortgage servicer. The gathering of infrequent complaints – since remediated – to paint an inaccurate narrative of an entire industry is another unfortunate example of the CFPB using dramatic and harmful rhetoric via press release. When borrowers are repeatedly fed this narrative, they become far more reticent to work with their own servicers when an issue arises. Anecdotes are not data. Selected examples drawn from a small number of exams should not be used to characterize an entire industry. Here’s some context: Servicers have helped more than 8 million families stay in their homes since the COVID-19 pandemic amidst having to adapt to new and rapidly changing loss mitigation programs implemented by government agencies. The industry takes pride in the important role that it plays in the mortgage market and economy, especially helping distressed borrowers avoid foreclosure and stay in their homes via more affordable and sustainable mortgage payments. The CFPB’s own data shows that over the past four years, through the turmoil of COVID-era forbearances and now forbearance exits, consumer complaints about mortgage servicing issues have remained at a low level of 0.023 percent out of more than 75 million single family mortgages outstanding. The Mortgage Bankers Association is disappointed in the unfair tone taken in the CFPB’s press release and examination report but we will continue to work with them and the federal housing agencies on ways to further improve on the overwhelmingly positive experiences consumers have with their servicers.”
"All things are subject to interpretation. Whichever interpretation prevails at a given time is a function of power and not truth." Friedrich Nietzsche. Question is, why? 🙏
Excellent observations.
Pete Mills thanks for setting the record straight. Facts and data matter. Anecdotes are, of course, helpful to illustrate a point but points not grounded in the facts are, I was taught, filed in the fictional section of the library.
President & CEO at Mortgage Bankers Association
2wThere they go again - MBA’s Pete Mills convincingly counters the CFPB’s latest frivolous release unfairly demeaning mortgage servicers.