Raising Cane's Chicken Fingers 4+

Actual Great Customer Service

We all know customer service nowadays can be overall very poor for most customers to endure, however, this was not the case with my experience at Canes!

I have been enjoying eating at Canes for years now and somehow just found out about their club reward cards. I instantly visited my nearest Canes location, received a Club card and went home to activate it. The worker there told me I’d even get a free box combo within 48 hours of completing registration/ sign up. I believe I followed all instructions to complete my sign up and verification process, however after waiting a couple weeks, I did not receive my reward. I then placed my concern within Canes customer support through the app.

In less than a few days I received an email informing me the matter has been resolved and my reward was available. I Really appreciate timely responses , especially ones that provide quick and easy resolution. Thank you Canes, though this may be small, it is VERY significant to me, especially considering it is very difficult to receive effective / satisfying customer service, even for the little things.

Broken Service

When they released the app I was excited, except for the part where I added my debit card, it didn’t work. Added my credit card, didn’t work. Tried reinstalling, repeated the same actions didn’t work.

Today I downloaded the app thinking maybe it “would” work. No the app doesn’t work for me still. Tried calling in the order “we only do large orders of 25 pieces over the phone”. Prior to that call I tried their website and couldn’t use my payment methods either.

Absolute garbage service and I have been a customer for years. I will just do drive-thru lines, as that magically works just fine! Though I will not be making as many visits because they blow when it comes to service.

Does not work

I downloaded the app and proceeded to create an account. I got a error message stating my account could not be created, and then two seconds later I got an email thanking me for creating an account. I tired to log in to no avail so I decided to reset the password, I was then able to log in but that was the last successful action while using the app. I started an order which took forever! I was able to place my meal in the shopping bag, but when attempting to checkout it kept crashing. I was able to get as far as the page that ask you about your vehicle. It never let me add my vehicle. I tried to close and reopen the app but then I was again asked tp log in. I was never able to log in, after I entered email and password and click log in nothing would happen it would just stay on that screen. I closed and opened again and was able to see an item still in my bag so I clicked on that and was again thrown into the cycle of trying to enter my vehicle info. I decided I would try one more time - I closed and re-opened only to again get the log in page that never did anything once I entered my info. I guess I’ll use the chicken joint app that works every time and get my lunch there - it will be their pleasure!

Developer Response ,

Let us help! Please provide additional information on the specific issue you are experiencing by going to hicanes.com