Thompson Dallas

We stayed at the Thompson Dallas when visiting family in Dallas recently. We arrived at 3pm and were checked into our room right away. It was a beautiful room on a high floor. The bathroom shower had no door and the potty closet had a clear glass door.

Things got off to a rocky start when we asked the front desk where the bar was because we had some time to kill before meeting up with family. The woman at the front desk looked us up and down and shook her head. No, she told us, you will not be allowed to go to the bar at 3 o'clock in the afternoon dressed in jeans. They were relatively new jeans without holes. The way she looked us up and down made us both feel if she didn't really think we belonged in her hotel at all. I know that brand loyalty means nothing to hotel chains, but we've spent hundreds of nights in Hyatt hotels. Again, I got the impression they'd just as soon we took our business elsewhere.

Having lived in downtown Dallas previously, we did take our business elsewhere. During the weekend we went to the Woolworth. It's a gorgeous bar just a couple of blocks away next to the Eye. The bartender made us a custom cocktail that he and the manager had worked on and it was lovely. We also went to CBD Provisions, another beautiful bar. It's inside the Joule Hotel, which we have stayed at previously and I highly recommend. It was also fun going to The Exchange for cocktails. The manager really took care of us when he found out we had been ejected from the Hyatt. There are so many really wonderful places walking distance from the Hyatt that you never have to eat or drink there.

A few more points about the hotel room. I slept very badly because the pillows were just awful. Such an expensive hotel with such cheap pillows. The street noise doesn't bother me, but be prepared. Cars race down the street all night long. We always travel with a noise machine. The hotel itself is very quiet. I thought it was curious that Hyatt is still posting on Twitter. I guess the sort of things going on over there are acceptable.

On our last morning there we did decide to eat breakfast in the restaurant. I ordered pancakes and was served burnt pancakes that were raw in the middle. But, at least we were allowed to actually be in the restaurant, so there's that.

There are a number of beautiful hotels in downtown Dallas to pick from. Choose wisely.

Outstanding visit to the Thompson. I was able to check in right away, thanks to AMEX Platinum and was upgraded, which was unexpected! Upon check in, I was asked what brought me to town and things that I was interested in. The next day there was a box of chocolates and a hand written note with suggestions on the specific things I mentioned the previous day.

I had breakfast a The National both mornings and was somewhat disappointed at the turn around time from sitting down to receiving breakfast.

There is a great patio and very cute bar located in the building so it makes it nice to have a cocktail after a long day.

I don't really have any cons about this place that would prevent me from staying again! Was very pleased overall with everything and thought the room was outstanding!

I had a highly disappointing experience at the Thompson Hotel in Dallas, particularly in relation to their valet parking service. I visited the National Building which houses Monarch restaurant, Kessaku restaurant, Catbird lounge, and The Thompson hotel. Due to the unavailability of regular parking, I had to pay for VIP parking. I arrived around 9pm and left around 12:15am.

To my shock, when I walked outside, I noticed the lights on my car were on, and as I got closer, I realized my car had been running and unattended for a staggering 3 hours straight. In downtown Dallas, where there are often safety concerns, leaving a vehicle running and unattended is not just inadvisable; it's also illegal in Texas.

I promptly addressed this issue with both the valet company and the hotel management. However, I was met with disappointment on both fronts. Neither the valet nor the hotel management offered any form of compensation for this egregious error. Even more disappointing, the hotel manager failed to return my calls, showing a lack of concern for the situation.

Leaving a 2023 BMW 430 XI unattended for such an extended period is unacceptable, and the hotel's response to this serious security lapse was inadequate. This experience has left me deeply dissatisfied with the Thompson Hotel in Dallas.

Good location, nice modern rooms, and gorgeous public spaces.

Good pick in downtown Dallas. Easy walking distance or a short Uber ride to some good nearby restaurants and tourist sites.

One of the most beautiful aspects of this hotel is the main corridor as you walk in (check out my photo). It sets the tone for the equally nicely appointed rooms.

Rooms are modern and VERY spacious. The ones I've stayed in are about 1000+ square feet. My favorite are the ones with the soaking tub that overlook the city. Beds are super comfy too. I slept in one day until 2:30pm. The rooftop deck is super nice and one of my favorite " hideaways" here after a workout at their spacious gym.

Another plus is the Monarch Restaurant located inside, from 2-star Michelin chef, Danny Grant. It's a hot Dallas restaurant, and worth going to, even if you're not staying on

So why not 5 stars?

First, it seems based on room category, certain rooms have extremely dim night lighting. Apparently, the staff is aware of this because every time I've mentioned it, the response back is that other guests have also had the same issue. Ok. Well, maybe time to actually fix

Secondly, at $50 PER night ($48 plus tax) the valet parking situation is very disappointing. On more occasions than not, they've had trouble locating my car. They usually end up asking me for my license plate number (sorry, but that's not something I've committed to memory). I've always presented my ticket, so why do they also require the license plate number? And if that's standard protocol, why don't they write it down on their portion of the ticket? Or what's the point of even having a ticket? Plus, it always takes forever for them to retrieve the car. I valet park all the time everywhere, and I've never experienced so much confusion.

At the end of the day, I've had many good experiences here.

I struggled between 3-4 stars for this spot.
I decided on 4 because I know lots of these things are personal preference.
Usually I opt for a boutique hotel off the beat and path but decided to change it up for the weekend.

3 stars because:
Valet is on an extremely congested street. It slowed down us checking in by 30+ mins.
A serious con for people who were tired of being in a car.
I had to call multiple times about room service tasks before they were completed. Things took a few phone calls before things got handled. But once they did it was good.
The spa services book up fast and day passes come with a cap based on guest with services booked.
The spa lacked a lot of small details. No infused water, no infused iced towels. Things that may be subtle unnecessary attentions to detail, but the things a guest appreciate when available that makes them return.
Most on site restaurants had a dress code, which is fine but a major inconvenience when you're not ready to be dressed for the evening...or not wanting to get dressed at all.
Our air conditioner SUCKED in our room. Set at 65 and was still very warm, so it made for an uncomfortable sleep.
I also think each room should include earplugs because the outside traffic gets noisy at night (another small detail moment). But I took that with a grain of salt because we are in the heart of downtown. Hotel is a little confusing to navigate but okay once you get the hang of it.

4 stars because:
The service was accommodating when I voiced a concern which is really appreciated.
The hotel is seriously located close to so many things. Which was great for me.
Great decor, spacious rooms. It was a real swank factor. A little pretinous at times but that has nothing to do with the staff. Everyone from valet to front desk to spa to food and beverage came with an extremely kind service person.

Overall, I'd stay again. I just expected a little more bells and whistles for the price point. It was a good stay which is why I overall opted for 4 stars. Being Persnickety shouldn't take away stars. Lol.

i LOVED the thompson dallas! i was so happy to see that it is on par with the nashville location. i took away one star because the location although in the city, was far away from everything and the people around were questionable (hence the security presence). the inside was immaculately decorated though and i absolutely loved the rooftop bars and restaurants. you truly don't even need to leave the hotel for great cuisine, entertainment and drinks! this hotel actually has every single amenity. worth every dime! rooms were pristine, beds super comfy! front desk staff was so friendly and willing to help with anything! the door men were always great to help too. definitely will be staying here again.

Spacious rooms, good downtown locations, well appointed with attentive staff. A fantastic place for a stay in, business travel, or something in between.

Plenty of restaurants around. If you end up going to Catbox make sure you're well-dressed, otherwise there are ample other establishments you can enjoy nearby.

Room is comfortable, large, with a nicely stocked bar and ample supplies. Bed is not overly soft.

Overall, a very amenable and pleasant place to stay!

The Thompson Hotel offers some of the best nightlife in Dallas, featuring Catbird, Monarch, and Kessaku. Between private messages, social media inquiries, and being stopped by guest in the Lobby I'm often asked which to choose, and why? I don't give answers without thought!!!After many evenings, meals, cocktails, and coins enjoyed in each, I'm ready to share my best of.
Lorenzo's Thompson Hotel's Best Of!
Best food experience Monarch
Best night time experience Catbird
Best service experience Monarch
Best ambiance Catbird
Best crowd Catbird
Best bang for your buck Monarch
Best overall Vibe Catbird
I look forward to seeing you in one of the three very soon, because I love them all! Xoxo Lorenzo!

We are here at the Thompson for my husband's 50th birthday. We planned this trip around the spa (specifically sauna, cold plunge and eucalyptus steam in the facility) and beautiful hotel photos. While the hotel is grand, the little details are disappointing so far. Our sheets, towels, robes and slippers in the room are extremely worn, many with holes in them. The staff members who booked the reservations were really accommodating, asking why we were visiting and noting that it's a special birthday celebration. The team on site has been kind and professional but not overly accommodating and there's been no mention of my husband's birthday, which I thought would have been a nice touch. In the restaurant, the waiter was befuddled by our asking about gluten free menu options. We were happy to pay for a luxurious stay but so far we are having to talk ourselves into being satisfied with our choice. We are a fan of Hyatt properties and we feel a bit let down.

Beautiful hotel in the middle of downtown Dallas. The restaurant pool and gym on the 9th floor are also great. Looking up to get upgraded to a suite for our stay and it was absolutely huge. Way more space than we needed but it had a great view.

Only complaint might be that the pool seem to not be maintained. There were a bunch of towels and empty cans The two times we tried to visit the pool. It was pretty cold out so it might just be because nobody was using the pool.