Hotel Viata Austin

I have been staying here for business on a weekly basis for about 6 months. That's long enough to get a pretty good idea of how things work. The hotel isn't really focused on business travelers, which is why it gets 4 stars for my needs. If you want an absolutely beautiful place to stay for a few days or a long weekend this is the place to go. I had some issues with the front desk staff on a few occasions but they have improved dramatically over the last few months.

What keeps me coming back is the staff. Particularly Troy the bartender who goes above and beyond regularly to make sure everyone is well taken care of. I've stayed over 2,000 nights in Hiltons and Marriott chains in my career and I've never seen anyone better.

The pool, spa, and restaurant are all good as well.

I now work in the area and pass Hotel Viata every day on my way to and from work.

It looks beautiful so I decided to check out its website. The website alone tamped down my initial excitement. It's wonky. The grammar is horrendous. There are misspelled words (macarnoons???). And there's still a reference to Hotel Granduca, which I have never heard of before. And West Lake Hills is NOT the Hill Country.

It may seem absurd to some, but a business's website is their initial introduction to the world. To not do a basic spell check, grammar check, and multiple read throughs by multiple people is abominable. If this is their level of professionalism and pride, I can only imagine what it would be like to stay there.

I may consider a visit, but only if they pay me to redo their website. They should be embarrassed.

We came here in October for our wedding/honeymoon. And honestly? You can skip it.
The staff were rude and they double charged me. Thank god my bank flagged the second charge as fraudulent, but when I brought it up to the front desk staff they took the worst attitude with me over it and then hung up on me.
The beds were mid, and the service in their restaurant is slow and sub par.
And their "amenities" were far too expensive to be worth it.
I was incredibly disappointed with my stay here, especially after so many people recommended it. Save your money and stay somewhere else.

Parisa at the front desk was super sweet from the beginning. Loved the surprise complimentary bottle of wine waiting for us. Bar was crazy expensive (9.00 for a high noon and 16.00 for a mule). $6.00 for a small bag of chips at front desk.

Gorgeous building. Rooms aren't big. We checked into a room which felt claustrophobic. Told Parisa, and she upgraded us no questions asked.

Over all decent. Amazing staff.

Pros:
This hotel is truly beautiful. Amazing location. Really nice amenities. The decor is beautiful. Room was clean. Bed was very comfortable. A/C blew very cold. Loved the blue tooth speaker feature. Keurig in the room. The staff was also very nice and moved quickly.

Cons: The only reason I am giving 4 stars is because of the really foul odor that was in the bathroom area. It wasn't throughout the entire room thankfully. It smelled like sewage backup. Also my first night the metal cover that covers the air filter fell and almost gave me a heart attack, but I called down to the front and they sent someone immediately and gave me a credit for the inconvenience.

Laurel Restaurant:
My first meal (chicken and waffles) was not the best. The next day I did their omelette and it was really good.

Would I stay again: Absolutely! I believe in being honest about everything but would definitely stay again.

This hotel location has been a favorite of mine even when it was under past ownership. The rooms are lovely and they have spacious walk in showers. The staff here are helpful and go above and beyond to make sure your needs are met. Food prepared from their conferences spaces is also good.

Beautiful resort with an amazing staff. We loved everything about our stay. Resteraunt and happy hour are delicious. Pool and outdoor fireplace offer a wonderful place to relax. Loved our spa experience. Can't wait to go back!

I absolutely enjoyed my two week stay at Hotel Granduca. I was welcomed with a bottle of red wine in my room, who can complain about that?
Everything was beautiful and clean. The housekeeping team made sure my room was neat and reset everyday. Fresh towels and glassware were always available.
I visited the bar and the restaurant during my stay and both were lovely. Their specialty drink menu is limited but the drinks are great. I had a martini with pickle juice, olives, lime juice and mezcal that blew my mind.

The staff was friendly and helpful. Everyone I interacted with was great! Big shout out to the valet guys who went out of their way to help me with my luggage.

If I ever visit Austin again I'll make sure to stay here again.

Perfect staycation spot if you live in Austin. We stayed during the week, so it wasn't too busy. The pool area is gorgeous and is giving modern Italian vibes. Perfect spot to watch the sunset as well. The rooms have great hill country views. Also they are dog friendly. Welcome wine and snacks are a nice touch as well!

I live in Austin and was looking for a hotel to do a girl staycation and found Hotel Viata. We checked in and the guy who checked us in was very helpful and even upgraded our room a to a suite! We loved the upgrade which had a kitchen and living room.
We received a complimentary bottle of Red Wine which was delish and perfect for our girls night. The views are perfect out to the greenery and golden hour by the pool is beautiful and peaceful. The style is very Tuscan.
I would recommend staying here if you are looking for a staycation in the city but only 10 min out from downtown to feel like you are away.