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Bigger network = more convenience
Our Return Bar network has expanded to nearly 10,000 box-free return locations, with 90% of Americans living within 10 miles of a Return Bar.
Source: Internal analysis based on the 2020 Census population figures and Return Bar locations, 2023.
Trusted by hundreds of leading e-commerce brands
Delight shoppers
Box-free, label-free returns at our nationwide network of nearly 10,000 Return Bars have earned us a 93 NPS from hundreds of thousands of happy shoppers.
Save money
Compared to mail returns, Return Bar returns are aggregated across merchants and shipped together, resulting in significant savings on shipping alone.
Retain revenue
Promote intelligent exchanges based on return reason and available inventory.
Boost sustainability
By replacing cardboard with reusable totes, Happy Returns reduces greenhouse gas emissions by 120k lbs for every one million returns.¹
Why solve returns right now?
Nearly all shoppers (95%) said a poor returns experience will make them less likely to buy from a brand again.
Brands overspend an average of 21% when paying for returns by mail.
Over half (52%) of returns are made because of a size issue.
90% of consumers expect companies they buy from to clearly demonstrate their values.
RETURN BAR NETWORK
Box-free, label-free returns that save merchants up to 40%
Total savings up to 40%
Return Bar returns are aggregated across merchants and shipped together, resulting in significant savings versus shipping by mail.
93 Net Promoter Score
Happy Returns has a 93 NPS from hundreds of thousands of shopper survey responses, placing us in the 99th percentile within the retail category.
Reduced customer service contacts
By initiating refunds at drop off, shoppers don't need to contact your customer service team to check the status of their returns.
Cardboard-free returns
By replacing cardboard boxes with reusable totes, our customers reduce greenhouse gas emissions by 120k lbs for every million returns.
RETURN & EXCHANGE PORTAL
Automated.
Brandable.
Flexible.
Our best-in-class returns software helps merchants automate returns, raise loyalty, and increase exchange rates with intelligent exchange suggestions based on return reasons and inventory.
Millions of happy shoppers
“The Return Bar locations are key for us. Since implementing Happy Returns, we’ve seen our customer service contact rate drop dramatically ... a reduction of about 80%.”