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That’s a Wrap!We have concluded our “If I Knew Then” ARRA Forum series. These interviews with five former airport leaders who now work for concessionaires were chock-full of observations and insights that are cause for thought. Their most consistent and most important observation: We are not back to normal. We will never be back to normal. Let’s stop acting as though all is ... well ... normal. We must adapt to our new normal. How to adapt? Dawn Hunter (SSP America), Liz Grzechowiak (Delaware North), Meghan Woods (Paradies Lagardère), Marlene Coleman (Areas USA), and Paul Brown (SSP America) had plenty of ideas: more dialogue, flexible contracts, cost recovery, transparency, and partnership. Most important: we need change! The pandemic created a new environment. We have to adapt to the circumstances we now face. As Marlene puts it, “Nothing lasts forever. It’s a model. Models can be changed.” Yes, models can be changed. Sometimes, models must be changed. Now is one of those times! Watch, listen, or read all five interviews on our Forums home page. Check them out. Be inspired for change! View All ARRA Forums |
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