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CANVAS
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Troubleshooting Possibility
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Common Occurrence
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Student cannot see any courses on dashboard Teacher needs to 1) publish their course and 2) ensure that student is a member of the course(s).
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Students cannot log into CanvasReset password.
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Students can't open Google assignments on CanvasCheck share settings on teacher's assignment in Google Drive and ensure that students have Authorized their Google Drive in Canvas.
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Student can't see card viewOn the student dashboard go up to the 3 dots in the upper right hand corner. Click on the dots and this is where the view can be changed.
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Parent ObserverTo create an account and link to your student, your student must first log in to Canvas on a computer (not a mobile device) and generate a pairing code to share with the parent who is creating an Observer account (or who will be adding the student to an existing Observer account.)
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Parent ObserverThe student must be enrolled in courses before you can sign up to observe the student. (Wait until after the first day of school.)
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If any of the above does not work, please let your teacher know and she will provide assistance.
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Additional Resources
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www.knoxschools.org/techhelp
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Canvas Student Guide
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Canvas Troubleshooting Guide for Instructors and Students
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